Terms & Conditions

Please read our Terms and Conditions carefully before using this site.

All prices quoted are Australian Dollars.

No goods will be despatched until full payment has been confirmed as received.

We believe that we accurately describe the products in our online store and that the photos of our individual pieces of jewellery, accessories, apparel and leather goods display the colour with a reasonable degree of accuracy.  However, the colour that you see on your computer screen depends on a number of factors including the colour quality and settings of the computer screen that you are using.  Also, our stones and pearls may reflect different colours depending on the light.

Please note that a lot of our sterling silver is hand made and therefore you should expect variations that are inherent in jewellery that is not mass produced. We believe that such variations enhance the natural beauty of our sterling silver jewellery.

Postage and Delivery

We use Australia Post or Sendle to deliver your purchases. We charge a flat rate of $10.00 for postage anywhere within Australia. Customers who spend $100 or more in one transaction can enjoy free shipping, except of times when we offer “free shipping” deals.

Domestic deliveries should be processed in 1-3 business days. For standard domestic delivery we would suggest to expect your online order to arrive within 1 week from placing your order.

Express Post deliveries are processed on the day of your order, expect your order to arrive within 1-3 business days from processing.

Where possible we will do our best to personally deliver your parcel, if you live locally within 5kms radius from our store.

International Shipping

We offer a flat rate of AUD$25.00 per order for all international deliveries and utilise Australia Post (registered post service).  It is the responsibility of the buyer to pay any import duty or sales tax within your own country.

We aim to dispatch your purchases within 3-7 business days of receipt of payment.  If for any reason we cannot supply your order we will advise you within 2 working days of receipt of your order.

Covid-19 Stage 4 Plus

Unfortunately our doors are closed during Covid-19 Stage 4 Plus in Victoria, but we are trading 24/7 online. Please continue to support us, a small local business, and keep shopping with us. We are adding more and more styles to our website, so that we make your shopping experience easy with us.

If you are not comfortable shopping online, feel free to give us a call during 11am – 2pm during the week on 03 9889 7878 and we will be happy to assist you over the phone. Don’t forget to follow us on Instagram & Facebook, where most of our new arrivals and latest news are posted on daily basis.

Shipping During Covid-19 Lockdown

Shipping has also been affected during this time, as Australia Post is trying to cope with increased traffic under reduced staff conditions. Our general processing hasn’t changed, but please allow 1-2 weeks for standard shipping and 1 week for express shipping.

Click & Collect – local store “contactless” pick up during Covid-19 Lockdown

If you want to save on our standards $10 shipping or the wait time to receive your order and live locally, please select “Local Store Pick Up” at checkout.  Once your order is ready we will contact you to arrange time for you to collect your goods from the front of our shop. We are generally in store during 11am – 2pm, so we try and make your goods available during this time, without coming into direct contact with customers.

Unfortunately we are not allowed to let customers enter our premises during Covid-19 Lockdown.

Where possible we will do our best to personally deliver your parcel, if you live locally within 5kms radius from our store.

Online Gift Cards

Our online Gift Cards can be redeemed online and in store. For in store purchases please note that the Gift Card needs to be used in full, as we are unable to manually adjust the Gift Card for any partial amounts used.

Gift Cards are non-refundable for cash or credit.

Return Policy

  1. If you wish to cancel your order:
  1. For online purchases …You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. Items must be returned by Registered Post and the cost of returning goods to us shall be borne by you.  Returned items must be in the original condition, including packaging and tags. For in store purchases we can only offer you exchange or credit note.
  2. For online purchases…Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
  3. The rights to return the goods to us will not apply in the following circumstances: –
  • In the event that the product has been used.
  • To any products that we have made or customised specifically for you
  • Returns and exchanges can not be accepted on sale items so please choose carefully.

Warranty – Fashion Jewellery

All Essjai Fashion Jewellery* is covered by a 1 month warranty, from date of delivery, against manufacturer’s defects.  Discoloration in gold or rhodium plating is not covered under this warranty as in most cases it is caused by acidity in the skin or incorrect handling and care of the jewellery – please review our “Care for your jewellery” instructions.  In special circumstances, items will be reviewed and upon inspection by our staff, returns may be considered.  Normal wear & tear is not covered under this warranty & any repair costs will include a postage return charge.

*Fashion Jewellery refers to jewellery which is not manufactured from 925 Sterling Silver

Warranty – 925 Sterling Silver

All Essjai Accessories 925 Sterling Silver jewellery is covered by a 6 month warranty from the date of delivery against manufacturer’s defects.  Discoloration in gold or rhodium plating is not covered under this warranty as in most cases it is caused by acidity in the skin or incorrect handling and care of the jewellery – please review our “Care for your jewellery” instructions. Normal wear & tear is not covered under this warranty & any repair costs will include a postage return charge.

Warranty – Leather Goods

All Essjai Accessories leather goods is covered by a 1 month warranty from the date of delivery against manufacturer’s defects.  Normal wear & tear is not covered under this warranty & any repair costs will include a postage return charge.

Warranty – Scarves, Shoes & Apparel

All Essjai Accessories scarves shoes & apparel are covered by a 1 month warranty from the date of delivery against manufacturer’s defects and where washing instructions have been followed.  Normal wear & tear is not covered under this warranty & any repair costs will include a postage return charge.

If you find a fault…

Essjai Accessories prides itself on its high standard of quality control.  Each piece is carefully inspected prior to despatch.  However, should something pass by our eagle eyes(!), please contact us by emailing . We will happily exchange the item if we still have it, refund your money or repair it if the item is no longer in stock.  Essjai Accessories will bear the cost of return postage of faulty goods.

03 9889 7878

Essjai Web Returns
1390 Toorak Rd
Camberwell VIC 3124

Warranty for Wholesale customers

DAMAGES/SHORT/LOST GOODS: Please inspect all shipments immediately upon arrival. Contact Essjai at within 3 days of receipt of damaged, missing or defective shipments. Please keep all packaging materials. Once received, damaged or defective merchandise will be reviewed. Returned merchandise will not be accepted if it is held for more than 15 days after receipt. A return authorization number (RA#) will be required for any return.

RETURNS / EXCHANGES: If you are not completely satisfied with the jewelry in your order for any reason, please contact us within three business days of receiving your order by phone or to . You will be able to exchange for items of equal value, or pay the difference of upgrading to something of a higher value. You will need a return authorization number (RA#). All custom orders are not returnable.

Please pack jewelry in a well-padded envelope or package.Returned items must be new, unworn, and undamaged to be eligible for exchange.
Essjai reserves the right to refuse items that are returned without prior notice, in a condition unacceptable for resale or without an RA #. All shipping, tracking and insurance charges for returns and exchanges are the retailer’s responsibility and cannot be refunded.

03 9889 7878

Essjai Wholesale Returns
1390 Toorak Rd
Camberwell VIC 3124